Privacy Policy

Optiverse provides a cloud-based platform for meeting recording, transcription, and AI-assisted collaboration (the “Service”).

This Privacy Policy applies to all users except where a separate agreement with Optiverse AG, such as a DPA for enterprise customers, determines contrary terms.

Please review this Privacy Policy thoroughly to understand our data practices.

To comply with Swiss FADP and the GDPR, we distinguish our roles based on the data processed:

• Optiverse as Controller: For Account and Usage Data, such as registration, billing, and logs, we determine the purpose and means of processing.
• Optiverse as Processor: For Meeting and Content Data, including recordings, transcripts, and notes, you are the Controller and we process this data only on your instructions.
• User Responsibility: As the Controller of Meeting and Content Data, you must ensure compliance with applicable laws and provide required notifications or consents to meeting participants.

Optiverse does not determine the purposes for which you process meeting content and does not obtain consents from your meeting participants.

We process the following categories of data:

• Account and Usage Data: Name, email, organization, authentication logs, billing information.
• Meeting and Content Data: Recordings, transcripts, AI summaries, notes, and metadata.
• Technical and Log Data: IP address, location, browser/device information, and performance logs.

As a Controller, we process Account and Billing data for performance of a contract, Technical Logs based on legitimate interest for security and stability, and Product Emails with consent that can be withdrawn at any time.

As a Processor, we process Meeting Content on customer instruction only.

• No Training: Meeting and content data are not used to train general AI models or third-party AI models without explicit consent.
• Automated Decision Making: AI is used for transcription and summaries only. No automated decisions with legal or significant effects are made.

Data Sharing and Subprocessors: Personal data may be shared with subprocessors necessary for service operation, including cloud, AI, and payment providers such as Stripe. Subprocessors are contractually bound to data protection equivalent to GDPR and Swiss law. A list of subprocessors is available upon request.

Data Location and Transfers: Data is stored and processed in Switzerland or Germany. When transferred elsewhere, appropriate safeguards, such as EU Standard Contractual Clauses (SCCs), are applied.

• Meeting deletion: Text, including transcripts, summaries, and metadata, is deleted immediately upon meeting deletion. Video recordings may be kept for 30 days for recovery before permanent deletion.
• Account deletion: Personal data is deleted within 24 hours of closure; video recordings are also kept for 30 days for recovery, then permanently deleted.

Security Measures: We employ TLS 1.3 in transit, AES-256 encryption at rest, strict RBAC and data isolation.

In the event of a personal data breach, we comply with GDPR and Swiss law notification requirements. Regulatory authorities and affected individuals will be notified as required by law, without undue delay.

• Essential Cookies: Strictly necessary for core functionality.
• Functional and Analytical Cookies: Used only with your consent via our cookie banner.
• Management: You can manage or block cookies via your browser or withdraw consent in account settings. Blocking essential cookies may impact service functionality.

See the cookie section above for details on management and impact.

For more details, see our website’s Cookie Policy.

Depending on your location, you may request:

• Access
• Correction
• Erasure
• Restriction
• Data Portability
• Objection
• Consent withdrawal
• Complaint to data authorities

To exercise any rights, contact: contact@optiverse.ai

The Service is not intended for individuals under 16. We do not knowingly collect personal data from children under 16. If we discover such data, we will delete it immediately.

Optiverse AG

Clausiusstrasse 16, 8006 Zürich, Switzerland

Email: contact@optiverse.ai

Download the latest version of our Privacy Policy by clicking here.